How the Yellow Pages Could Be More Relevant

Within the past month I've picked up two or three new phone books that were plopped down by my front door... books from RR Donnelly, Verizon, etc. Talk about hundreds and hundreds of pages of wasted paper. I kept one book and immediately discarded the others in the appropriate bin. Why? Well, the Internet has virtually all of the answers I need, making these behemoth books a thing of the past.

Like most people, I find that the yellow pages are just not that useful anymore. I might flip through a book once or twice a year to find something, but otherwise, I'm heading online to dig up the information I need.

But there is one way that the yellow pages could become more useful. My theory is that if the yellow pages were organized in another way, it could probably serve people better. Yes, alphabetical listing is helpful if you know who you're looking for, but otherwise, it's a game of naming rights and also who has the biggest ad to get your attention.

If I wanted to find a good plumber, for example, how do I know if AAAA Plumbing is better than AA Plumbers? Clearly there are companies out there that play the name placement game, hoping to get customers by virtue of being listed first in the phone book. Alternatively, it will come down to companies that buy the biggest, most colorful ads. That's not going to cut it anymore folks.

If the phone book was organized by, say, the best customer ratings for excellence in performance, it would be a lot more useful to Joe and Sally Homeowner. This way I could find the company that is most likely to do the BEST job on my plumbing repairs, rather than just picking the name I see first, or the one that spends the most marketing dollars to get my attention.

Otherwise, the yellow pages will continue to lose market share to Internet searches. By changing to a format that offers genuine information, rather than listings, it would be a more highly regarded source of help and probably wouldn't get tossed by people like me.

On the other hand, it does make for some good kindling...

Verizon Ads: Bad Timing?

These Verizon commercials that are all over the tube nowadays have me wondering if perhaps they're giving the wrong subliminal message at the wrong time.

The gyst of the commercials is that wherever you go with your Verizon cell phone, the entire Verizon company will be there to make sure your call goes through successfully. Each commercial depicts a scene of somebody on the phone in a public place and then shows a flood of Verizon workers following him or her around. I suppose it's a pretty good metaphor for what they're trying to convey.

But in recent months (years?) we've been hearing more and more about the government's controversial act of performing wiretapping to monitor potential terrorist phone calls. So these Verizon commercials almost give me a "Big Brother" is watching (following) you.

Obviously Verizon is not intending on this mental connection for its potential and current customers, but I can't help but be a little skeeved out when the Verizon spokesperson asks the person on the other end of the line "Can you hear me now?"

"Yes, I can hear you now. But who else can here us now?"